When you need a hand, the support centre is where to go, and getting into it is simple.
Where to find it
On the web, Help sits in the header and again in the footer. Both open the support centre.
In the app, Help & Support is on the More tab, and it opens the same support centre.
Signing in
The support centre uses your TheRVMAP account, so there is no second password to remember.
One thing to expect on the phone: the support centre opens in a browser sheet that does not share the app's sign-in. So you sign in once inside that sheet, and it remembers you afterwards. That first sign-in is normal, not a glitch.
Emailing support
The phone's Help & Support screen also offers to email support directly, and it tells you when to expect a reply: "We'll get back to you within one business day."
Related
- Sending feedback and reporting a problem
- Reporting a problem during the beta
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